May 11, 2020

4 to 5 day delay in courier deliveries

A message from our courier company:

Due to continuing high demand on our services, coupled with strong adherence to government health and safety measures in our network, we continue to experience an additional 4-5-day delivery delay over normal service standards, especially in the larger centres across the country.

We are deploying additional resources to meet this demand, however this is slower than we would normally execute as we continue to uphold safe business practice and contactless pickup and delivery protocols within our facilities. These safety constraints are more complicated in our larger facilities which are compounding to the delivery delays being experienced.

Additional delays can also be expected for items addressed to rural addresses or areas not serviced by our Courier Franchisees due to lodgement restrictions and similar delivery delays by our rural service partners.

As a result of this high demand, our Track and Trace function is being inundated with enquiries and may return a ‘scan pending’ message meaning your parcel’s status is yet to be updated.

We are asking all customers seeking updates on the status of their parcel (s) to please be patient whilst our dedicated teams work hard to deliver your goods and to wait a minimum of 5 working days before tracking the parcel(s) location. If after 5 days the item has not been delivered then please complete an online enquiry form that can be found at We have increased our teams responding to these enquires and want to assure you that this is the most efficient means to receive a timely update on the status of a parcel.

We appreciate your patience and thank you for your understanding during this busy time. We understand we play a critical role in getting New Zealand business moving again and the team are working around the clock in order to do so.

Thank you again for your patience and loyalty from one business owner to another.

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